Return & Refund Policy

Thank you for shopping at Wag2me. We want you to be completely satisfied with your purchase, and we understand that sometimes a return or exchange is necessary. Please read our policy below to ensure that you are eligible for a return or refund and to understand our process.

30-Day Return Policy

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.

Return Process

To initiate a return, please contact our customer care team at service@wag2me.com or visit our Return Center. Our team will guide you through the process and provide instructions on how and where to send your package. Please note that we cannot accept returns that were not first authorized by our customer care team.

Damages and Issues

We take the quality of our products seriously and want to ensure that you receive your order in the best condition possible. If you receive a damaged or defective item, please contact our customer care team immediately at service@wag2me.com. Please include your order number and photos or videos of the damaged item in your message, and we will make it right.

Non-Returnable Items

We cannot accept returns on sale items, gift cards, or bundled products that come with additional discounts. We also do not accept returns on any products that are classified as perishable, such as pet food, treats, or medications, or products that have been used, such as litter boxes or grooming tools, for health and safety reasons.

However, if you receive a non-returnable item that is defective, damaged, or the wrong item, please contact our customer care team immediately. We will do our best to resolve the issue and offer a replacement or exchange, at our discretion.

Exchanges

If you would like to exchange an item, the fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. To initiate an exchange, please contact our customer care team at service@wag2me.com or visit our Return Center. Our team will guide you through the process and provide instructions on how to receive your replacement item.

Refunds

We offer full refunds on items returned within 30 days of delivery. We will notify you once we've received and inspected your return and let you know if the refund was approved or not. If approved, you will be automatically refunded on your original payment method. Please allow up to 10 business days for the refund to be processed and posted by your bank or credit card company.

We do not refund any additional shipping costs incurred by the customer, such as expedited shipping fees, as our standard shipping is free of charge.

Return Shipping

We offer free standard shipping on all orders at Wag2me. However, as a policy, we do not cover the cost of return shipping. Customers are welcome to return the package in the manner that is most convenient for them.

Refunds without Return

At our discretion, a refund may be issued without requiring a return of the product. In these situations, please note that we do not take ownership of the refunded item.

If you have any questions or concerns about our Return & Refund Policy, please do not hesitate to contact our customer care team at service@wag2me.com. We will do our best to assist you.